10 ways to improve your customer relationship in 2019

Customers are as diverse as the number of plant species on earth and customer relationship management is a topic of discussion in every organization. So before even discussing how to improve customer relationship, let me put a disclaimer that every … Continue reading 10 ways to improve your customer relationship in 2019

Advertisements

The curious case of Customer Relationship Management (how to manage different customers)

Customer Relationship Management (CRM) has been methodically studied by academicians and industrialists for decades. The services industry has thrived on leveraging positive outcomes of maintaining a good customer relationship. But there is no single approach to engage with all types of customers. Every customer is different in his/her own way. And needs to be meticulously dealt with depending on the industry, geography, cultural aspects, professional experience etc. Understanding the type of customer is quintessential to improving customer retention. In this article I intend to cover different types of customers and how to effectively manage them. Customers by designation C level: … Continue reading The curious case of Customer Relationship Management (how to manage different customers)