How to improve your sales performance (updated for 2019)

Sales is considered to be one of the toughest jobs in any industry. With growing customer expectations, keeping up the momentum to beat the competition has become challenging. However, it is also one of the hottest jobs out there. According to weforum.org, more specialized sales people will be required by 2020. Also in USA alone – as per the statistics of United States Department of Labor – sales jobs are going to grow by 9.4%  by 2026. This encourages more people to take up sales related roles. But how do you make a difference? How do you ensure consistent performance?  … Continue reading How to improve your sales performance (updated for 2019)

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5 proven ways to improve customer experience

Many of you might be wondering why the word customer experience management (CXM) is making a buzz across all the industries. I was quite unclear about this whole thing till I myself got into a customer facing role. I learnt from my experience that, for many customers, more than the business value you bring to their organization, the comfort level of working with you matters more. Before I talk about the 5 ways, let me take a few moments to explain – based on facts and statistics – why customer experience is essential to the survival of a business. According to … Continue reading 5 proven ways to improve customer experience