3 unseen tips to improve your customer engagement skills

If you are in a customer facing role, be it sales, procurement, marketing or any such role for that matter, you ought to be good at engaging with them. And some people have an inherent ability to keep customers warm … Continue reading 3 unseen tips to improve your customer engagement skills

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What are the dos and don’ts of customer interaction

The dos and don’t of customer interaction depend on a lot of factors such as type of customer, type of setting (formal or informal), purpose of interaction etc. However, here I will list down a few common dos and don’ts in a customer interaction that would typically be applicable to any scenario.These will help you establish a healthy relationship with your customers.  This is very short article for a quick read. I usually write articles which are atleast 500 words long. But the intention of this article is to help those who are looking for a few quick tips on … Continue reading What are the dos and don’ts of customer interaction