5 proven ways to improve customer experience

Many of you might be wondering why the word customer experience management (CXM) is making a buzz across all the industries. I was quite unclear about this whole thing till I myself got into a customer facing role. I learnt from my experience that, for many customers, more than the business value you bring to their organization, the comfort level of working with you matters more. Before I talk about the 5 ways, let me take a few moments to explain – based on facts and statistics – why customer experience is essential to the survival of a business. According to … Continue reading 5 proven ways to improve customer experience

Advertisements